Shipping
- Free shipping on orders to the contiguous United States (the lower 48).
- Alaska and Hawaii: shipping is calculated at checkout.
- Canada: flat rate of $30 per order.
Standard production lead time is 3–5 business days before your order ships. Made-to-order and custom-cut items may require additional time; we’ll confirm the timeline when your order is processed.
Returns
We want you to be satisfied with your purchase. The terms below apply to all U.S. orders.
Return window
You may request a return within 30 days of delivery for eligible stock items.
What’s eligible
To be eligible for a return, an item must be:
- New, unused, and in its original packaging, with all components included.
- A stock (non-custom) product — see exclusions below.
How to start a return
All returns require a Return Merchandise Authorization (RMA). To request one:
- Call us at (877) 342-7538, or
- Email [email protected]
Please have your order number ready. We’ll review your request and, if approved, issue an RMA number and the return shipping address. Returns sent without an RMA cannot be processed.
Return shipping
For approved returns, the customer is responsible for return shipping costs. We recommend a trackable method, as we can’t process refunds for returns we don’t receive.
If the return is the result of our error (wrong item shipped) or a defective product, we cover return shipping — see Damaged, defective, or incorrect items below.
Restocking fee
Approved returns of non-defective stock items are subject to a 20% restocking fee, deducted from the refund. This covers inspection, repackaging, and inventory handling. The restocking fee is waived when the return is due to our error or a defective product.
Custom and made-to-order items (non-returnable)
Anything built to your dimensions with our online product builder is produced to your exact specifications and cannot be returned or refunded unless it arrives defective or does not match the specifications you ordered. This includes:
- Build-Your-Own and custom-cut refrigeration gaskets, including gaskets ordered by profile
- Strip curtain door kits, hardware, and PVC strips cut to your size or length
- Custom-size cutting boards
- Custom walk-in doors and made-to-order industrial curtains
Because these are manufactured to your dimensions, they cannot be restocked or resold. Please double-check all measurements before ordering. If you’re unsure, call us at (877) 342-7538 and we’ll help you spec it correctly the first time.
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is defective, damaged in transit, or incorrect, contact us immediately (within 7 days of delivery). We’ll make it right at no cost to you — including return shipping and a free replacement or full refund. This applies to custom items as well.
Exchanges
We don’t process direct product-for-product exchanges. If you need a different item, return the eligible item under the policy above and place a new order. Defective or incorrect items are replaced free of charge (this is handled as a replacement, not an exchange).
Refunds
Once we receive and inspect your return, we’ll notify you whether it’s approved. Approved refunds are issued to your original payment method (less the restocking fee where applicable) within 3 business days of inspection. Your bank or card issuer may take additional time to post the credit.